Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@eshtri.shop 

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always reach out to us with any return questions at info@eshtri.shop.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have and make a separate purchase for the new item once your return is accepted.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@eshtri.shop.